SIGO Oils

Return & Refund Policy

Last updated: June 2026SIGO Oils Pvt. Ltd.

Your satisfaction matters. If something isn't right with your order, here's how returns, replacements and refunds work.

01. Return eligibility

You can request a return or replacement within 7 days of delivery. Because oils are consumable food products, we accept returns mainly for damaged, leaking, expired or incorrect items.

02. Conditions

  • The product should be unused and in its original sealed packaging (except for damage/leakage claims).
  • Please keep the invoice/order number handy.
  • Photos of the issue help us resolve your request faster.

03. How to request a return

Go to My Account → Orders, open the delivered order and tap Return / Replace. Choose return or replacement, add a reason, and submit. You can track the request status right on the order page.

04. Refunds

Once an approved return is received and checked, prepaid refunds are initiated to your original payment method and typically reflect within 5–7 business days. COD orders are refunded via store credit or bank transfer.

05. Replacements

For replacements, we arrange a fresh dispatch of the same product once the return is approved — at no extra cost to you.

06. Non-returnable cases

  • Opened or partially used products (unless defective).
  • Requests made after the 7-day window.
  • Products damaged due to misuse or improper storage.

Questions about this policy?

We're happy to help — reach our support team.